Your satisfaction is our top priority. If you’re not completely happy with your Hyper-Sunk purchase, we’re here to help.
1. Eligibility for Refunds
- Timeframe: You may request a refund within 7 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and in the same condition you received them.
- Proof of Purchase: You’ll need your order number or invoice to process the refund.
2. Non-Refundable Items
- Customized or personalized products
- Items damaged after delivery due to customer misuse
- Final-sale clearance items
3. How to Initiate a Refund
- Email us at support@hyper-sunk.com with:
- Your order number
- Photos of the unopened item(s)
- Brief description of why you’re requesting a refund
- Our team will review and respond within 1 business day.
- If approved, we’ll send you a pre-paid return label (domestic orders) or instructions for international returns.
4. Shipping Costs & Restocking Fees
- Domestic (Pakistan): We cover return shipping costs.
- International: Customer pays for return shipping; customs/import fees are non-refundable.
- Restocking Fee: None — we want returns to be hassle-free.
5. Refund Processing
- Once we receive and inspect your return, we’ll process the refund within 3–5 business days.
- Refunds will be issued to the original payment method.
- You’ll receive an email notification when your refund has been completed.
6. Exchanges & Store Credit
- If you’d prefer an exchange (size, color) or store credit instead of a refund, let us know in your initial request.
7. Damaged or Defective Items
- If your item arrives defective or damaged, please contact us within 3 days of delivery with photos.
- We’ll expedite a replacement or full refund at no extra cost.
8. Contact Us
Questions? Reach out to our support team:
- Email: support@hyper-sunk.com
- WhatsApp/Phone: +92-300-1234567
Thank you for shopping with Hyper-Sunk. We appreciate your trust and strive to make every experience delightful!