Your satisfaction is our top priority. If you’re not completely happy with your Hyper-Sunk purchase, we’re here to help.

1. Eligibility for Refunds

  • Timeframe: You may request a refund within 7 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in the same condition you received them.
  • Proof of Purchase: You’ll need your order number or invoice to process the refund.

2. Non-Refundable Items

  • Customized or personalized products
  • Items damaged after delivery due to customer misuse
  • Final-sale clearance items

3. How to Initiate a Refund

  1. Email us at support@hyper-sunk.com with:
    • Your order number
    • Photos of the unopened item(s)
    • Brief description of why you’re requesting a refund
  2. Our team will review and respond within 1 business day.
  3. If approved, we’ll send you a pre-paid return label (domestic orders) or instructions for international returns.

4. Shipping Costs & Restocking Fees

  • Domestic (Pakistan): We cover return shipping costs.
  • International: Customer pays for return shipping; customs/import fees are non-refundable.
  • Restocking Fee: None — we want returns to be hassle-free.

5. Refund Processing

  • Once we receive and inspect your return, we’ll process the refund within 3–5 business days.
  • Refunds will be issued to the original payment method.
  • You’ll receive an email notification when your refund has been completed.

6. Exchanges & Store Credit

  • If you’d prefer an exchange (size, color) or store credit instead of a refund, let us know in your initial request.

7. Damaged or Defective Items

  • If your item arrives defective or damaged, please contact us within 3 days of delivery with photos.
  • We’ll expedite a replacement or full refund at no extra cost.

8. Contact Us

Questions? Reach out to our support team:

Thank you for shopping with Hyper-Sunk. We appreciate your trust and strive to make every experience delightful!